At New Eltham Florist, our mission is to deliver smiles with every bouquet and arrangement. As your trusted local florist serving New Eltham households and businesses, we source only the freshest blooms to ensure your floral gift arrives in impeccable condition. Our Fresh Flowers Guarantee means your order should reach you looking full of life and radiance – exactly as you’d expect from a renowned local flower shop.
We take the utmost care in preparing and delivering your flowers. If your order arrives damaged, wilted, or not as expected, please contact us as soon as possible. To help us resolve the issue promptly, we request that you provide details and, if possible, a photo of the damaged flowers within 24 hours of delivery. This allows us to maintain strict quality standards and improve our service.
Your satisfaction matters to us, and our flowers are guaranteed fresh on delivery. Under normal indoor conditions, our arrangements should remain vibrant for at least five days, provided they are cared for according to our instructions. Should your flowers fade prematurely within this window—despite following care guidelines—please get in touch so we can investigate and put things right.
If you receive flowers that do not meet our Fresh Flowers Guarantee or are damaged upon arrival, you have the choice of a replacement bouquet or a full refund. We aim to process all valid refund or replacement requests quickly, so you can continue to rely on us for quality and trustworthiness. In some cases, we may request a return of the original flowers to help us improve our service and investigate the problem thoroughly. Rest assured, your happiness is our priority.
Your feedback helps us grow as a business committed to New Eltham’s community. If you need to make a complaint about an order, the delivery, or our service, please contact us promptly with your order reference and a clear description of the issue. Our team will always aim to acknowledge your complaint within 48 hours and provide a fair, friendly resolution as quickly as possible. We believe in open, honest communication and promise to handle your concerns with care and integrity.
New Eltham Florist values long-lasting relationships with all our customers. Our close ties to the local community inspire us to go the extra mile, whether arranging flowers for family occasions or delivering blooms to local businesses. Thank you for choosing us and for supporting a florist rooted in New Eltham. We’re always here to ensure your flower experience is exceptional.
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