These Terms & Conditions ('Terms') set out the basis on which you may use the online flower ordering and delivery services ('Service') provided by New Eltham Florist ('we', 'us', or 'our'). By placing an order on our website, you agree to be legally bound by these Terms. Please read them carefully before making a purchase. These Terms apply to all customers placing orders for delivery to New Eltham and surrounding areas.
When you select a product for purchase online, you will be guided through the ordering process. Please ensure all information provided is accurate and complete, as we rely on these details to process and deliver your order.
All flower arrangements and related products are subject to availability. In the unlikely event that we are unable to fulfil your order as shown or requested, we reserve the right to substitute with a product of equal or greater value, quality, and style, keeping with the occasion and your original order’s intention. If significant changes are necessary, we will attempt to contact you for instructions.
Your order constitutes an offer to buy. A contract is made only when you receive an order confirmation from us, signifying acceptance. We reserve the right not to accept any order at our sole discretion without liability for any reasons, such as unavailability, payment issues, or suspected fraud.
Our online flower delivery service covers New Eltham and the surrounding areas. Please ensure you provide accurate recipient contact and address details. We cannot accept liability for failed deliveries where incorrect, incomplete, or inaccessible addresses are supplied.
You may choose between standard, next-day, or nominated date delivery at checkout subject to availability. We make every reasonable effort to deliver flowers on your selected date; however, peak times, traffic conditions, weather, or unforeseen circumstances may on rare occasions cause delay. In such cases, we will attempt to notify you and rearrange delivery promptly.
For residential addresses, if no one is present, flowers may be left with a neighbour or in a safe place as per delivery driver discretion. For business addresses, flowers will be delivered to reception or a mailroom if the recipient is unavailable. Please notify us of any specific delivery instructions when ordering.
Should you need to amend or cancel your order, please contact us as soon as possible. We will do our utmost to accommodate requests. Cancellations/amendments received at least 24 hours before the scheduled delivery date can generally be processed without charge.
Where preparation of your order has begun (including the sourcing of fresh flowers or dispatch in transit), full or partial charges may apply. Same-day and next-day delivery orders cannot always be cancelled once processed. Please refer to our update or cancellation procedures on our website for the latest information.
We reserve the right to cancel an order at any time before delivery. Should we cancel, for reasons including, but not limited to, availability issues or force majeure, you will receive a full refund to your original payment method.
All product prices are clearly displayed on our website and include applicable VAT. Delivery charges, if applicable, are shown before you confirm your order at checkout. Prices may be subject to change at any time; however, confirmed orders will not be affected by subsequent price changes.
Payment must be made in full at the time of ordering using one of the accepted online payment methods offered at checkout. All payment transactions are processed securely. We reserve the right to decline any transaction, suspend or cancel any order, or refuse service at our absolute discretion, acting reasonably.
We strive to provide the highest quality flowers for all online flower delivery orders in New Eltham and nearby areas. Flowers are perishable, natural products. Their lifespan varies depending on variety, season, and environmental conditions. Upon receipt, please follow our care instructions to ensure best possible display life.
If, for any reason, you are not satisfied with the quality of the flowers received, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will assess each case and, where appropriate, offer a replacement, resupply, or refund at our discretion.
Please be aware certain flower varieties may be delivered in bud form for maximum freshness.
To the fullest extent permissible under applicable law, New Eltham Florist shall not be liable for indirect, consequential, or incidental damages arising from non-acceptance of an order, delivery delays, or use of the Service. Our total aggregate liability, whether in contract, tort (including negligence), or otherwise, shall not exceed the value of the relevant order.
Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud or any other liability that cannot be limited or excluded by law.
You agree to indemnify us and hold us harmless from and against all losses, damages, costs, and expenses resulting from your breach of these Terms or your misuse of the Service.
We shall not be liable for any failure to perform, or delay in performance, of our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to: acts of God, fire, adverse weather, traffic accident, pandemic, strike, government action, or war.
We shall process your personal data only in accordance with our Privacy Policy, complying with all relevant data protection laws in the United Kingdom. We collect necessary information for processing and delivering your order and do not share your personal data with third parties for marketing purposes without your consent.
All content displayed on our website, including product images, descriptions, logos, designs, and branding, remain the intellectual property of New Eltham Florist. No content may be reproduced, copied, or used for commercial purposes without our prior written permission.
We reserve the right to update or amend these Terms at any time. Any changes will be effective from the date they are published on our website. We recommend reviewing these Terms periodically to ensure you remain informed of your rights and obligations.
These Terms and any disputes arising from them shall be governed by and interpreted in accordance with English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply specifically to all online flower delivery orders for customers in New Eltham and the surrounding areas. If you are ordering for delivery outside of these areas, separate terms may apply.
These Terms, along with our Privacy Policy and any specific instructions shown during the order process, comprise the entire agreement between you and New Eltham Florist and supersede any prior agreements or understandings relating to our online flower delivery service.
If any part of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and the remaining Terms will remain in full force and effect. Failure to exercise or enforce any right or provision does not constitute a waiver of such right or provision.
If you have any queries, require clarification, or wish to make a complaint about our Service under these Terms & Conditions, please contact us using the channels indicated on our website. We aim to reply promptly to all inquiries relating to online orders for flower delivery in New Eltham and surrounding areas.
Thank you for choosing New Eltham Florist for all your online flower delivery needs in New Eltham and beyond. We appreciate your business and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Eltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Eltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
